Shipping policy

Shipping Policy

Updated: May 16, 2025

Delivery Terms

• Free Shipping: Orders ≥HK$2,000 in Hong Kong SAR.

• Surcharges:

  • <HK$2,000orders:HK$100–300

  • Outlying islands: +HK$150

  • Non-lift-access addresses: +HK$200

Schedule

• Processing: 3-5 business days.

• Delivery Hours:

  • Mon–Fri: 11:00 AM – 6:00 PM

  • Sat: 10:00 AM – 1:00 PM

Requirements

• Recipient must be 18+ with valid ID.

• Inspect packages at delivery; report issues immediately.

Weather Delays

• Deliveries paused during:

  • Typhoon Signal No. 8+

  • Black Rainstorm Warnings

Contact: info@terracottawines.club for urgent shipping inquiries.